AETHEL
Shipping policy
At Aethel, we carefully prepare every order before shipment, especially personalised products that may require additional preparation time.
Order Processing
Orders are processed after payment confirmation.
Personalised or customised orders may require additional preparation time before shipment.
You will receive an email confirmation once your order has been shipped.
Shipping Times
Delivery times vary depending on your location, shipping method, and courier availability.
Any estimated delivery dates shown at checkout are estimates only and are not guaranteed.
Delays may occur due to courier operations, public holidays, weather conditions, high-order periods, or other circumstances outside Aethel’s control.
Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.
Tracking information may take some time to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has been handed to the courier, we may not be able to change the delivery address.
Failed or Unsuccessful Delivery
If a delivery cannot be completed because of an incorrect address, unavailable recipient, or other customer-related issue, additional shipping charges may apply if the order needs to be sent again.
Damaged or Lost Shipments
If your order arrives damaged, or if you believe it has been lost in transit, please contact us at:
Include your order number and any relevant details or photos so we can review the issue.
Contact
For any shipping-related questions, please contact:
Aethel
Egypt