AETHEL
Terms of service
Terms of Service
These Terms of Service govern your use of the Aethel website and your purchase of products and services from Aethel.
By accessing our website or placing an order, you agree to these terms.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, pricing errors, product availability issues, or incorrect order information.
You are responsible for providing accurate contact, billing, shipping, and personalisation information.
Personalised Products
Some Aethel products include personalised or customised features, including digital memory experiences connected to the product.
You are responsible for ensuring that any text, images, links, names, dates, or other content submitted for personalisation is accurate and that you have the right to use that content.
Once personalisation or production has started, changes or cancellations may not always be possible.
Prices and Payment
Prices are shown in the currency displayed on the website and may change without notice.
Payment must be completed using one of the payment methods available at checkout.
Your order is not considered confirmed until payment has been successfully authorised or otherwise accepted by Aethel.
Product Information
We aim to describe and display our products accurately.
However, colours, size appearance, and product details may vary slightly due to screen settings, photography, manufacturing tolerances, or product updates.
Digital Memory Experience
Where a product includes access to a personalised digital memory experience, access may depend on internet connectivity, compatible devices, and the continued availability of related technical services.
We may perform maintenance, updates, security changes, or technical improvements where necessary.
Customers must not attempt to access, interfere with, misuse, reverse engineer, or compromise Aethel systems or other customers' private content.
Customer Content
Any content you provide for personalisation remains your responsibility.
You must not submit content that is unlawful, abusive, infringing, harmful, or that violates the rights of another person.
We may refuse or remove content where necessary to protect our services, customers, or legal obligations.
Shipping, Returns, and Refunds
Shipping, cancellations, returns, and refunds are governed by our separate Shipping Policy and Return & Refund Policy.
Please review those policies before placing your order.
Intellectual Property
The Aethel name, branding, website design, graphics, text, software, and other original materials are owned by or licensed to Aethel and may not be copied, reproduced, distributed, or commercially used without permission.
Website Use
You agree not to use the website or services for unlawful purposes or in a way that could damage, disable, disrupt, or interfere with our systems or other users.
We may suspend or restrict access where misuse or security risks are identified.
Limitation of Liability
To the extent permitted by applicable law, Aethel will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
Nothing in these terms excludes rights or protections that cannot legally be excluded.
Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on our website and will apply from the date it is posted.
Contact
If you have any questions about these Terms of Service, contact us at:
Aethel
Egypt